Agent FAQ

Monday to Friday, 9:00 AM – 5:00 PM
All matters related to listings and deals are addressed during these hours. Agents have access to the physical offices at all times. For after-hours access, agents can use the key in the lockbox.

Head Office
1701 Avenue Road, Toronto, ON
Head Office serves as the primary location for corporate staff and managing all calls, listings, and deals

Downtown Office
613 King St W, Toronto, ON
This is a satellite workspace accessible to all agents at any time using the key from the lockbox.

RARE provides 250 business cards to new agents. Following this initial batch, agents are responsible for cost of additional cards. Business cards can be ordered through the Operations Manager, Fatema Khatib.

RARE supplies For Sale and For Lease signs, with agents covering sign installation/removal costs. Requests for signs must be submitted through the RAREcloud™ under the listing.

Agents are responsible for purchasing Name Hangers, available to attach under For Sale/For Lease signs. To place an order, contact the Operations Manager, Fatema Khatib.

RARE offers a limited number of Open House signs on a first-come, first-served basis.
Signs can be requested under the property address in Listings on the RAREcloud™.

There are multiple ways a deposit can be given:

– Direct deposit at RBC
– Drop the deposit cheque off at RARE Head Office
– After hours, a cheque can be dropped off in the RARE mailbox at 1701 Avenue Rd.
– Wire transfer through the buyer/tenant’s bank

The office will issue a deposit receipt when the deposit has been received.

If the deposit has been made via direct deposit or wire transfer, please upload the bank receipt under the listing and notify the admin through the chat box on the RAREcloud™.

Once the deposit has been received in the RARE trust account, an office deposit receipt will be uploaded to the listing.

Documents requiring a manager or Broker of Record’s signature should be addressed to Ryan Rabinovich and sent to [email protected] via electronic signature methods (DocuSign, Authentisign, Digisign etc).

All FIRM paperwork must be submitted via the RAREcloud™. Conditional deals are not accepted. Only upload documents when deals are 100% firm.

Utilize the chat box linked to each deal on the RAREcloud™ to communicate with the deal administrator. All questions and comments can be addressed there.

In case of urgent inquiries, agents can contact the Deals Administrator by calling the office and speaking to them directly over the phone.In case of urgent inquiries, agents can contact the Deals Administrator by calling the office and speaking to them directly over the phone.

In case of urgent inquiries, agents can contact the Front Desk Administrator by calling the office and speaking to them directly over the phone: 416-233-2071

All agents have the capability to upload their own listings on MLS. However, agents must submit all paperwork to the RAREcloud™ within 24 hours of listing on MLS.

Agents have access to mark their listings as sold or leased. If an agent wants the office to handle this, they must upload the firm deal on the RAREcloud™ and notify the Admin in the chat.

Agents DO NOT have the ability to mark their listings as terminated or cancelled; this must be done by the office. After the agent uploads the fully executed cancellation or termination paperwork under the listing on the RAREcloud™, they can notify the admin via the chat to cancel or terminate the listing

RARE holds weekly meetings, a monthly calendar is shared that outlines the meeting topics and who will be leading each session.

We’re just a call, email or Whatsapp away

Phone: 416.233.2071
Email: [email protected]
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